Return Policy
At My Store, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer a 14-day return policy for exchanges and store credit. Please note that we do not provide refunds.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please keep in mind that certain items, such as personalized or intimate products, are exempt from being returned.
If you would like to initiate a return, please contact our customer service team within 14 days of receiving your order. They will provide you with further instructions on how to proceed with the return process.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange or store credit.
If your return is approved, we will process your exchange or store credit within a reasonable amount of time. Please note that any shipping costs associated with the return will be the responsibility of the customer.
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that you have a positive shopping experience with My Store.